Assessment Portal
Customer Service Knowledge Assessment
Complete our pre and post-training assessments to measure knowledge gain and qualify for the Certified Frontline Excellence Professional designation.
For Training Sessions
QR Code Access
Training facilitators can display this QR code for participants to quickly access the assessment portal on their devices.
Scan to access assessment portal
Register with name, department, and role
Complete pre-assessment before training
Post-assessment available after pre-assessment
Scan to access assessment
How It Works
Scan & Register
Scan QR code or click Start Assessment and enter your details
Pre-Assessment
Complete 25 questions to establish baseline knowledge
Training Session
Participate in the 4.5-5 hour training workshop
Certification
Complete post-assessment and earn your Certified Frontline Excellence Professional designation